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Quality Salesforce Support Should Be This Easy.

Salesforce support is hard because people want it to be. Consultants, architects, and industry insiders overcomplicate Salesforce because they can.

Real people in real businesses don’t have time for that. You need professional help that empowers you to get your job done.



BOOK A CALL

We have the numbers

Happy Customers
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We have helped more than 250 businesses clean up their Salesforce, understand their data, and finally get consistent results.  People stay with us because we fixed problems the right way the first time.

Support Tickets Resolved
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Every ticket tells a story.  We dig in, find the real issue, and close it with solutions that hold up over time.  More than 2,000 resolved and counting.

Unresolved Questions
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If you ask a question, you get an answer.  We do not leave people hanging.  We work the problem until it is solved and you understand what was done.

 
 

OUR DIFFERENCE

Build and Demo Weeks

Early in our existence we ran into a problem that every Salesforce consultant has. Once you get to a certain level there simply isn’t enough time to get the work done. A typical day is interrupted by internal, external, and follow-up meetings that remove your ability to focus.

We fixed this with a radical change by separating our schedule into dedicated phases.
This change allows us to get 3x productivity from our team.

  • Build Weeks: The Deep Work Phase

    Build weeks find us focusing exclusively on significant work that requires focused, deliberate energy. This time is protected from meetings and interruptions. You can still reach us, but we spend 90 - 95% of this time creating on your behalf.

  • Demo Weeks: Review and Refine

    During demo weeks we bring customers into meetings to show them what was done during build weeks. We make small tweaks and iterate with you until you are satisfied. This eliminates rework and missed expectations.

Diagram showing separated Build and Demo Weeks schedule

Here's How We Do It.

01. Daily Stand Ups

Work is prioritized, followed up on, resolved, and closed out daily at 8:45 AM Eastern time.

Every single day.

02.Continued Education

We stay informed, certified, and up to date on Salesforce.

Freeing you to focus on other things.

03. Structure and Process

It’s amazing the kind of service you can provide when you don’t run around like a chicken with your head cut off.

People We’ve Helped

Jamie Klanac
Sr. Director Revenue Operations
Platform Science

“Over the past three years, I’ve worked with CloudTrailz on multiple projects and couldn’t be happier. Their expertise and guidance have been top-notch, making every engagement smooth and stress-free. Marcus, Sharlene, and Christopher truly stand out for their professionalism and ease of doing business. Highly recommend.”

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Dave Gates
Sr VP of Sales
Unifocus

“They are fun, professional and easy to work with. The team worked across the globe with our team in India and the US, and the work was completed on time and at a fixed cost—no surprises! The quality of their work was 5 stars all around.”
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Bill Araskog
Founder and CEO
Level All Inc

“It was a pleasure to work with the CloudTrailz team. With their very structured process, we always leave each meeting with action items very clearly laid out for both our team and theirs. Even with their unique working structure of work weeks and meeting weeks, they are always available to answer questions surrounding the platform and walk us through any issues we have, fixing the problems as they come up. Training on how to use the platform is very thorough and simple to follow.”

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Meet Our Team

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Marcus Smith
CEO
United States

Marcus built Cloud Trailz on one idea: systems beat heroics. He creates the processes that turn chaotic Salesforce setups into something teams can rely on every day.


When projects get messy, Marcus brings clarity fast. He removes the clutter, sets the target, equips the team, and gets out of their way. No hovering. No micromanaging. Just results. His approach has shaped Cloud Trailz into a company defined by trust, accountability, and work that actually holds up.

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Chris Schmidt
Lead Salesforce Consultant
United States

Chris is the person you want when your Salesforce org is full of mystery logic. He treats every customer like their business matters, explains everything clearly, and always goes the extra mile.


He specializes in taking legacy systems that should have collapsed and turning them into something clean, scalable, and usable. He once rebuilt a tangled revenue system into standard components that finally gave the business a clear view of its numbers.


When a project looks messy or unsalvageable, the team knows exactly what to do: give it to Chris.

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Sharlene Johnson
Director — Sales
United States

Sharlene is the kind of salesperson people remember because she actually listens. Her empathy helps her understand what customers need long before they say it, and every client talks about how cared for they felt during the process.


She sets the tone for how Cloud Trailz treats people: honest, human, and never transactional. Sharlene will also walk away from a deal if it is the wrong fit. No pressure, no forcing it. She cares about the long-term relationship, and that is why customers trust her.

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Aarica Smith
Vice President — Operations
United States

Aarica is the engine under the hood at Cloud Trailz. She keeps delivery organized and consistent, turning cluttered systems into something clear and reliable. When she owns a process, the entire operation runs smoother.


She holds everyone accountable, including the CEO, and her discipline sharpens the whole team. Aarica does more than improve operations. She elevates the standard for everyone.

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Oluremi Ajibawo
Salesforce Consultant
United States

Oluremi is a teacher at heart. She tackles problems with patience and clarity, making even messy Salesforce issues easy for clients to understand. Her thorough approach brings order fast, and customers notice.


She is always the first to raise her hand for new products or challenges. She dives in, learns quickly, and turns unfamiliar territory into customer wins. Oluremi brings steady confidence, thoughtful communication, and a genuine desire to help people understand their systems.

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Eunice Mugai
Marketing Coordinator
Kenya

Eunice blends speed with data in a way most marketers cannot. She moves fast, makes smart decisions, and brings empathy into every part of the work.


From day one she jumped straight in, reviewing our campaigns, calling out what was not performing, and laying out a clear plan to fix it. No hesitation, just movement.

Eunice works at a pace that pushes the team forward. She is always researching, answering questions, or thinking about the next move. Her drive and consistency match the future we are building.

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