Let me be blunt.

I really hate how the Salesforce consulting industry works.  It’s designed to create tension between the customer and the provider.

Who needs more of that in their life?

In 2021, we decided to turn that model on its head.  Instead of “protecting ourselves from the customer” we went the other way.  

We wanted to see what would happen if we charged a fixed fee, did not artificially limit customer requests, and did everything in our power to simply help.

There was uncertainty.

Would we collapse? (We did not.)
Would customers abuse the model? (No they don’t.)
Would we burn out? (Nope.)

Instead we gained incredible insight about what people need and why they need it.

Inside this report is a breakdown of 2,122 real Salesforce requests.  The operational truth of what you’re actually paying for.

What You’ll See Inside:

• 78.51% of Salesforce requests are about getting results. Not fixing bugs.
• The five recurring themes leaders struggle with once Salesforce goes live.
• The one request that shows up more than any other and why consulting firms don’t want to admit it.

This is a transparent look inside what happens when you take a common sense approach to helping businesses use Salesforce.

Every firm will promise the world.  This report shows you who actually understands how Salesforce gets used.