Tired of Being Jerked Around? Get Real Salesforce Support.
If your tickets stall and issues linger, that’s not support, that’s abandonment. Talk to a real expert who owns the problem start to finish and actually fixes things.
Get Real Salesforce Support →Meet The People
Marcus Smith
CEO
A designer of systems that bring peace.
Chris Schmidt
Lead Consultant
Turns mystery logic into clean solutions.
Sharlene Johnson
Director of Sales
No pressure approach to sales that fits the customer with the right solution.
Aarica Smith
VP Operations
Makes delivery predictable and accountable.
Oluremi Ajibawo
Salesforce Consultant
A patient teacher who quickly brings order.
Eunice Mugai
Marketing Coordinator
Moves fast with empathy and data.
You Deserve a Partner.Not Purgatory
You’ve been passed around. “We’ll get back to you.” “You’re in queue.” Meanwhile, your pipeline stalls, users lose trust, and leadership asks for answers you don’t have. You shouldn’t have to fight for help when your system is already on fire.
Responsive & Human
Support should be responsive, human, and accountable.
Clear Ownership
Clear ownership ends support limbo.
Fast Resolution
Fast, accurate fixes beat “we’re investigating” every time.
Responsive, Human Salesforce Support
Led by experts who take ownership. No black box, no ticket hell.
Dedicated Expert Ownership
Named experts who learn your org and own resolutions from first contact to final fix.
Visibility
You always know the status, the blocker, and the plan.
Clear Prioritization
Clear response and resolution targets you can rely on.
Root-Cause Fixes
We fix the cause, not just the symptom, with plain-language updates.
Comprehensive Help
Cleanups for data, automation, and reporting integrity.
How It Works
Connection Call
Talk to a member of our team about your problem
Stabilization Plan
We outline fixes, near-term cleanups, and response times all at a predictable price.
Own & Resolve
We make Salesforce work for you long term.
Real-World Confidence from Real Customers
On time and at a fixed cost. No surprises!
We didn’t feel like a number. Nobody holds a candle to the personalized service and pace.
A true partner that creates things our business wants to use.
Is Cloud Trailz the Right Fit For You?
Great Fit If:
-
20–100 employees, $5M–$200M revenue
-
Ops, Sales, or IT leaders who need real-time help and lasting fixes
-
You’re done with ticket purgatory and finger-pointing
-
You value predictable cost and clear accountability
Not a Fit If:
-
You want hourly “best effort” responses
-
You’re okay waiting days for critical replies
-
You prefer short-term band-aids over root-cause fixes
Choose the Right Support Plan
*Price adjustments are available for 3 month, 6 month, and 12 month commitments. **Any offering in Gold and Platinum packages can occur on site.
Price transparency note: Fixed price. No hourly games. Long-term partnership terms available.
The Outcomes You Can Expect
Real Connections
You will know who works on your account.
Tickets That Actually Close
Root-cause fixes that ensure lasting results.
Data You Can Trust
Return to reliable reporting and data integrity.
Lower Stress
Users stop avoiding Salesforce and start using it effectively.
FAQ
What response times do you commit to?
All requests are reviewed and actioned by 8:45 AM each business day.
Will I talk to the person fixing my issue?
Yes. It will be abundantly clear who owns the issue and their progress.
What if our org is messy?
Perfect. We will stabilize fast, then knock down other issues in sequence. That’s our secret sauce.
Can you work with our internal admin?
Absolutely. We partner with your admin or serve as your full Salesforce team, based on your needs.
Is pricing hourly?
No. We are a fixed-fee partner only. No surprise invoices or uncertainty.
Let's Make It Happen
"*" indicates required fields
Office Location
Address
3715 Northside Parkway NW Building 100Suite 500
Atlanta, GA. 30327
Opening Hours
Mon - Fri: 9:00 AM - 5:00 PM
Closed for major holidays.